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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions CSA - Customer Service Associate reviews

      4.2

      83% would recommend to a friend

      (187 total reviews)
      avatar

      Ritesh Idnani

      88% approve of CEO

      86% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.0

      Career opportunities

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.8

      Work/Life balance

      Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      187 reviews
      3.0
      Jan 9, 2026

      Good

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people in the floor, No micromanagement. Best place to start career in international processes.

      Cons

      Too many metrix to unlock commision, Back to back calls sometimes.

      avatar
      Firstsource Solutions Response
      4mo
      Thank you for sharing your feedback! It’s great to hear that you appreciate the supportive environment, approachable people, and the freedom from micromanagement we’re glad you see Firstsource as a great place to start a career in international processes. We also acknowledge your point about the number of metrics and the challenge of handling back-to-back calls, but these are aligned with client and business requirements,
      5.0
      Sep 29, 2025

      N/A

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Firstsource has been a rewarding experience, especially because of the supportive work environment and approachable management. The company offers good opportunities to learn and grow, with training programs and exposure to different processes that help in building skills. The workplace culture is friendly and team-oriented, making collaboration smooth and enjoyable. And Firstsource also encourages work-life balance compared to many other companies in the BPM sector. Overall, it’s a good place to start a career, gain experience, and grow with the organization.

      Cons

      Working at Firstsource can be challenging because the basic salary is often lower than industry standard.

      avatar
      Firstsource Solutions Response
      7mo
      Thank you for your feedback. We’re glad to hear that you value the supportive work environment, approachable management, learning opportunities, training programs, and team-oriented culture at Firstsource. We note your observation regarding compensation, which is based on individual performance, and will continue working to ensure a fair and motivating experience for all employees.
      Viewing 13 - 15 of 187 Reviews
      Related searches: Firstsource Solutions Customer Service Associate (CSA) jobs | Firstsource Solutions Customer Service Associate (CSA) salaries | Firstsource Solutions benefits | Firstsource Solutions Customer Service Associate (CSA) interviews
      Firstsource Solutions reviewsFirstsource Solutions Customer Service Associate (CSA) reviews

      Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.