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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews
3.0
Aug 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Easy hiring process, multiple options for what job you actually do depending on when you are hired, may have the chance to switch projects when their is an opening

Cons

Usually hired on as temporary agents, there is no guarantee that you become permanent or that you can be hired onto another project after the temporary one ends. Benefits are expensive. Lots of drama, supervisors tend to not care about their agents, reporting ptobkens to hr gets you nowhere. dependingboj which project you work not everyone makes the same pay.

1.0
Jun 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Great people who aren’t management

Cons

They will make you work overtime with no notice They fire people when they tell them they are fine They play favorites They have a bell curve to make it impossible to bonus They make it so no one gets their sign on bonus’

Viewing 334 - 336 of 379 Reviews

Glassdoor has 4,335 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.