Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Feb 8, 2018

Patient Account Representative

Team leader

Recommend

CEO approval

Business Outlook

Pros

Used to be a good company. No longer...

Cons

Unfair practices, favortism, bullying of employees, zero support from this company. They could care less about you, your well being, your health. Or your family.

2.0

Feb 6, 2018

Be careful when working with firstsource

Senior tsr

Recommend

CEO approval

Business Outlook

Pros

Less salary, extended notice period if not completed they ask for money. Verification process for former employees is slow and not helpfull

Cons

Everything is a Corn. Nothing to learn. Experienced people shud by even look at firstsource

2.0

Feb 6, 2018

Management always on your back

Pipeline sales

Recommend

CEO approval

Business Outlook

Pros

Make 300 pound bonus per week on top of your wage if your a good seller

Cons

Managers constantly on your back and don’t leave you alone

Firstsource Solutions Response

8y

Thank you for taking the time to leave us your review. We are happy to read you enjoy a bonus! It is our understanding if you are doing well you manager would be listening so they can replicate the great work you are doing! Our colleagues have and will always be our most valuable asset. We know that happy, motivated and rewarded people are the best way of delivering excellence to our clients and building a world-class organisation. We recognise that Firstsource is an exciting journey and the pace of change is often very fast and we would like to thank you for all of your hard work and effort.

Viewing 3628 - 3630 of 4,262 Reviews

Jobs at Firstsource Solutions

WFM Real Time Assistant

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

Bilingual Call Center Representative (On-site)