Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,260 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Sep 16, 2017

Worst company

Account specialist

Recommend

CEO approval

Business Outlook

Pros

No pros worst place to work feel as if your a slave no considerate of there employees managements is horrible they don't recongized the people for there hard work it's a favoritism and very racist place need to be shut down

Cons

Everybody is horrible at the Belleville office

1.0

Sep 16, 2017

hopeless

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

you get to go home after your soul gets drained to recharge to go back and drain it again .

Cons

typical callcentre . positive image is driven to all unsuspecting recruits . the reality is if it was so good it wouldn't be a conveyer belt of lost promises /revolving door sweatshop of misery and despair . they cant keep anyone and that is due to a chronic failure to treat employees as people and if you don't become /conform to the inhumane conditions then you aren't what they need . poor money for the stress and treatment , unprofessional unqualified "managers" , lies about bonus advancement etc and you really wouldn't want to "progress" in such a company as you would then need to treat people like trash and become the trash yourself .

Firstsource Solutions Response

8y

Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Last year we launched the mental health toolkit which enables our colleagues to have the support and guidance from managers in real time. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception

4.0

Sep 12, 2017

Interview

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice interview process, nice infrastructure, nice culture, on time salary

Cons

Medium pay, lot of scope for personal enrichment trainings, less promotions

Viewing 3700 - 3702 of 4,260 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)