Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,257 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

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Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,257 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Jul 23, 2017

Working at FSL

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

employee friendly and friendly environment

Cons

NO proper place to offer prayers , Have to use the bunker room

3.0

Jul 23, 2017

OK for a Beginner

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

You can get into this job easily

Cons

6 Working days Night Shift allowance low Cab facility only for night shift drop

1.0

Jul 22, 2017

Billing Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None, zip, zilch, zero, nada.

Cons

Manipulating, get written up for the stupidest stuff, didn't care about the employees at all. Allowed one error a month!! Was told by management to quit acting like babies. When they laid me off, I was elated. You also will be cheated on your pay.

Viewing 3739 - 3741 of 4,257 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Collections call center representative (2 Days Off)

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Working at FSL

OK for a Beginner

Billing Specialist

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