Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,236 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,236 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Feb 16, 2017

Great Learning experience

Team leader

Recommend

CEO approval

Business Outlook

Pros

Management had provided enough training in order to grow as an individual and overall as an employee. Great work atmosphere. Good ways of enhancing skills by training and providing promotions.

Cons

Pay is very less. Annual increment is very low.

Firstsource Solutions Response

Thank you for taking the time to leave us your review. Your feedback helps us to make Firstsource a better place to work. We are happy to hear that you have experienced the multiple positive attributes that our company has to offer and we wish you the best of luck in your future endeavours.

5.0

Feb 8, 2017

Senior CSA

Head - sales and marketing

Recommend

CEO approval

Business Outlook

Pros

Nice organisation with the best of trainers from across countries.Was a part of CCRT and then LTSB.This company had great culture. Fantastic leadership

Cons

Paid comparatively lesser than other BPO'S then

Firstsource Solutions Response

Thank you for taking the time to leave us your review. We are so happy to hear you enjoyed the time spent working with our company and appreciate all of the feedback we receive. We would like to wish you all the best in your future endeavours.

3.0

Feb 6, 2017

Good place to work

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

I worked there as a csa. Good place to work. Now they have 5 days of working for the process i was working for 2 days rotational week of but with 9hrs of shift timing.

Cons

9 hrs of shift timing 8 hrs login . For male employess only night shift was there no option of day shift

Firstsource Solutions Response

We would like to thank you for taking the time to write this review. We are happy to hear that you enjoyed your time spent with us. Your feedback helps us to continue to learn and improve the way we work. We would like to wish you all the best in your future endeavours.

Viewing 3790 - 3792 of 4,236 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Collections Representative

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Great Learning experience

Senior CSA

Good place to work

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