Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,235 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,235 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Oct 20, 2016

collection agent

Collection agent

Recommend

CEO approval

Business Outlook

Pros

There is an opportunity to earn a decent income with hard work and focus.

Cons

Income.scale is sliding down. Fewer opportunities for advancement than previously.

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your feedback. We take into consideration all feedback we receive in order to make sure Firstsource a better place for all of our employees. Firstsource nurtures constant learning amongst all its employees and offers development opportunities at all stages of careers which we make available both on our website and in each of our centres. If you would like to know of current opportunities available at your location, a member of our HR team will be onsite to assist you.

3.0

Oct 19, 2016

Only the strong survive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The great thing about being at the company is the friendliness of the staff , you find ways to pass away the time with the employees...the opportunity to bonus every month is awesome its just to hard to accomplish . You get off early on Fridays and plus no one works on weekends or holidays.

Cons

The things that in my opinion are not cool is the fact that EVERYTHING is timed ! The time you are on the computer the time that you are on break , the time that you go to the bathroom the time that you go to lunch , the time you walk away to speak to someone, the time that you clock in, or out, anytime that you aren't dialing someone on the dialer you are being timed. Also the commission part is great to have but it takes a month for the money to come in a separate check . They write you up for everything , you really would be miserable if you aren't strong enough to survive. Also everything that you say is being recorded on the phone. Last And certainly not least, SPEED IS EVERYTHING!!!!!

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. We appreciate all of the feedback we receive and try our utmost to incorporate all constructive feedback into our company where appropriate. We are delighted to hear that you were happy with your shifts during the time you spent with us as we like to ensure that all employees have a good work/life balance. However, just to advise, there are multiple different shift patterns which are designed to benefit not only our clients but our employees as well. We would like to thank you for the time you spent with us and wish you all the best in your future endeavours.

3.0

Oct 18, 2016

Customer Care Associate

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good Salary to the employees Good Training to the employees Good Building and Infrastructure of the organization Good HR and Management

Cons

Too much of work pressure targets to be fulfilled for appraisal Hectic work Sometimes feel like quitting the job instantly now

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your feedback. We strive to create an environment that allows you to do your best work and apologise that you felt too much pressure during the time you spent with us. We take into consideration all the feedback that we receive in order to make improvements for our current and future employees. We wish you all the best in your future endeavours.

Viewing 3832 - 3834 of 4,235 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)