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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Sep 12, 2017

Interview

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice interview process, nice infrastructure, nice culture, on time salary

Cons

Medium pay, lot of scope for personal enrichment trainings, less promotions

2.0
Sep 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Free sky not much else tbh

Cons

Long shifts, poor money, no staff canteen, big pressure from team leaders

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Firstsource Solutions Response
8y
Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Last year we launched the mental health toolkit which enables our colleagues to have the support and guidance from managers in real time. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception
2.0
Sep 7, 2017

Incentive pay

Recommend
CEO approval
Business Outlook

Pros

Friendly environment and good opertunity to earn incentive when it's working properly

Cons

As agents we are under a lot of pressure to make sales which I personally make lots of. We are promised a small commission on each sale but when it comes to payment it always way under what it should be. Also the general incentive for saves is never right recently. 100's of agents have spoken about it on chatter but there posts are either deleted or ignored. When we speak to managers about it the concerns are brushed off as "they're working on it" or ignorance on the subject. As a result of this many agents in the cardiff Oakley office are considering there employment status there. These issues need to be resolved.

avatar
Firstsource Solutions Response
8y
Our colleagues have and will always be our most valuable asset. We know that happy, motivated and rewarded people are the best way of delivering excellence to our clients and building a world-class organisation. Reward and recognition are more than just buzzwords to us; they are an important part of our culture. That is why we constantly introducing incentives such as Wellbeing week, the mental health toolkit, fitness programmes and even a free healthcare package which covers dental costs, medical and even relaxation opportunities such as hot stone massages outside of our offices – all free of charge. We also are one of the first employers in the world to offer our employees the opportunity to continue their education with us. We have set up a higher education scholarship fund to assist employees pursuing higher education whilst at work. Ever since our opening, these incentives were mailed around and displayed within the office and we are sorry to hear you missed out. Check out our website www.firstsource.com/morethanjustaworkplace and you can discover all the benefits available to our employees so that if you ever decide to come back to us you won’t miss out!
Viewing 3850 - 3852 of 4,204 Reviews

Glassdoor has 4,315 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.