Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 146 reviews)); "good work environment and supportive" ((in 124 reviews)); "Work from home opportunities are best" ((in 98 reviews)); "Good work culture and balancing work life" ((in 90 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 160 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 40 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,202 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,202 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

May 19, 2017

customer relationship manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I was glad to work with FirstSource as i was a fresher and they were very supportive in buiding the career. it was a good experience for me to work with the company .

Cons

they just cut the incentives for silly reasons and the infrastructure should be made more ease and comfortable for the employers to feel that comfortable to work with.

1.0

May 18, 2017

CSR

Administrative

Recommend

CEO approval

Business Outlook

Pros

Paid correctly on time. Met lots of new friends.

Cons

Management. 'Rules' Weird company. Dreadful help.

Firstsource Solutions Response

Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception!

4.0

May 17, 2017

Customer contact advisor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good work environment, and good team spirit

Cons

Shift work, which can be long hours

Firstsource Solutions Response

Thanks for taking the time and leaving us such great feedback! We love receiving feedback from our employees and we strive to create an environment that allows you to do your best work and develop within the company

Viewing 3901 - 3903 of 4,202 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Collections Representative

Cold Calling Sales Agent (Bilingual, Collections)

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

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customer relationship manager

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