Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 146 reviews)); "good work environment and supportive" ((in 124 reviews)); "Work from home opportunities are best" ((in 98 reviews)); "Good work culture and balancing work life" ((in 90 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 160 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 40 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,202 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,202 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Mar 20, 2017

good cooperative work culture.

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

good work culture. work hard party hard. seniors are very helpful. committed to build team.

Cons

some time in peak hours. call flow is to much

3.0

Mar 15, 2017

I have been working for the last 15 months, became an employee because of ISGN acquisition

Csa

Recommend

CEO approval

Business Outlook

Pros

Good for beginners and Sr people who does not expect much than their salary. Decent cafeteria and food at affordable price. Some process are good while some are managed poorly.

Cons

Cant expect anything other than work, no benefits apart from sal. Very stingy management that does not allocate any funds for recreational activities like team lunch, outing and not even an annual party unless sponsored by client.Must pay for transport also.

2.0

Mar 8, 2017

Account Resolution Specilaist

Accounts receivable specialist

Recommend

CEO approval

Business Outlook

Pros

Free Lunch and Perks from time to time

Cons

Unorganized, bounced around like ball, no room for advancement, pay rate is low

Firstsource Solutions Response

Thank you for taking the time to leave us your review. Your feedback helps us to make Firstsource a better place to work. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.

Viewing 3916 - 3918 of 4,202 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections call center representative (2 Days Off)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

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Reviews by job title

good cooperative work culture.

I have been working for the last 15 months, became an employee because of ISGN acquisition

Account Resolution Specilaist

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