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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,232 total reviews)
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Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
4.0
May 17, 2024

Viable Company

Recommend
CEO approval
Business Outlook

Pros

Good place to work and they offer nice perks.

Cons

Insurance is high and costly

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's great to hear that you find the workplace positive and appreciate the perks offered. However, it's important to address concerns about high and costly insurance. We are committed to providing valuable benefits to our employees and will review our insurance options to ensure they meet your needs and expectations.
1.0
May 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Wfh allows for good lexibility

Cons

I was promoted from the frontline team, but some frontline agents are being paid £1 less per hour less others after the minimum wage rise for doing the same job. The reason given is "tenure" but tenure based pay is not in mentioned in any contract and they pay is unfair. It is wage theft, plain and simple, and every agent affected should strike until the pay is restored. Those agents with tenure were forced from 40hour contracts to 37.5 hour contracts too. There were no negotiations, and we didn't even formally agree to the change, it was entirely forced.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We're glad to hear that working from home provides good flexibility for you! We understand the importance of maintaining a work-life balance, and offering flexible work arrangements like WFH is one way we strive to support our employees' needs. We strive to ensure that our pay structure is fair and aligned with industry standards, taking into consideration the skills, experience, and performance of each individual. We recognize that employee satisfaction is key to productivity and growth, and we are continuously working to improve our compensation practices.
1.0
Apr 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Not micro managed . Flexible schedule

Cons

Horrible communication Favoritism Trainers are not certified to train you properly .

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We understand that communication and the quality of training are crucial for a positive work experience. We strive to provide clear and effective communication channels and ensure that our management team is well-trained to address these concerns.We recognize the importance of proper training and are continuously working to improve our training programs. While cross-training is an integral part of employee development, we understand that it can be challenging without corresponding recognition or compensation. We are actively reviewing our training processes to ensure they are effective and that employees feel supported and valued.
Viewing 391 - 393 of 4,232 Reviews

Glassdoor has 4,343 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.