Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "Good work culture and learning" ((in 91 reviews)); "Honestly all depends on you team and manager if these two are good than all okay for me I got both of them good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 162 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 83 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Oct 20, 2016

collection agent

Collection agent

Recommend

CEO approval

Business Outlook

Pros

There is an opportunity to earn a decent income with hard work and focus.

Cons

Income.scale is sliding down. Fewer opportunities for advancement than previously.

Firstsource Solutions Response

Thank you for taking the time to leave us your feedback. We take into consideration all feedback we receive in order to make sure Firstsource a better place for all of our employees. Firstsource nurtures constant learning amongst all its employees and offers development opportunities at all stages of careers which we make available both on our website and in each of our centres. If you would like to know of current opportunities available at your location, a member of our HR team will be onsite to assist you.

3.0

Oct 18, 2016

Customer Care Associate

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good Salary to the employees Good Training to the employees Good Building and Infrastructure of the organization Good HR and Management

Cons

Too much of work pressure targets to be fulfilled for appraisal Hectic work Sometimes feel like quitting the job instantly now

Firstsource Solutions Response

Thank you for taking the time to leave us your feedback. We strive to create an environment that allows you to do your best work and apologise that you felt too much pressure during the time you spent with us. We take into consideration all the feedback that we receive in order to make improvements for our current and future employees. We wish you all the best in your future endeavours.

4.0

Oct 14, 2016

good company

Voice process

Recommend

CEO approval

Business Outlook

Pros

nice environment and atmosphere with the staff

Cons

too far to attend the job

Firstsource Solutions Response

Thank you for taking the time to leave us your feedback. We are glad that you enjoyed the time your spent with us and we wish you the best of luck in your future endeavours.

Viewing 3952 - 3954 of 4,200 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

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collection agent

Customer Care Associate

good company

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