Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 113 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 90 reviews)); "work life balance is good" ((in 87 reviews)); "Good work culture and learning" ((in 86 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,201 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,201 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

4K reviews

2.0

Jun 8, 2015

Keep Searching

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

An abundance of opportunities for overtime.

Cons

A major lack of leadership. Low compensation. Expensive benefits, especially for what is offered.

1.0

Jun 8, 2015

It's just a job

Onsite patient representative

Recommend

CEO approval

Business Outlook

Pros

As long as you do your work you are left alone. I'm an onsite rep so I have a lot of flexibility in work with no one over my shoulder. Pay is decent and you can negotiate at hiring.

Cons

There is no support from management. If you're onsite and there is a problem they will not support you for fear of losing the contract. Increase in pay is a joke unless you change positions. All training was done via phone and wasn't really mandatory. I was already do work when I was signed up for telephone trainin and therefore my work was more important and I rarely attended the training. There is no SOP so everything you learn or don't learn is due from OJT. Management only cares about the numbers the set at the bringing of the month and the incentives to reach these goals are a joke.

1.0

Jun 4, 2015

Horrible company

Onsite patient representative

Recommend

CEO approval

Business Outlook

Pros

Horrible place, horrible management and horrible co workers.

Cons

Horrible place, horrible people. I do not recommend to anyone. Miami management is terrible. Unprofessional and unethical . The worst ever!!!!!!!'

Viewing 3967 - 3969 of 4,201 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

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