Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (325) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (56) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 136 reviews)); "good work environment and supportive" ((in 119 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 94 reviews)); "Good work culture and balancing work life" ((in 85 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Poor training and support system." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Aug 22, 2016

Manager

Manager - training

Recommend

CEO approval

Business Outlook

Pros

A great company to work with, respect for people and loyalty. Policies and processes are structured and well organized. Employees are treated as an individual and cared for. Strong people centric company driven with values and ethics.

Cons

Perhaps salaries can be standardized as per industry standards to stay on par.

Firstsource Solutions Response

Thank you for your great review! We are so happy to hear that you enjoyed the time that you spent with us. At Firstsource, our employees are our most valuable asset. We know that happy, motivated and rewarded people are the best way of delivering excellence to our clients and building a world-class organisation and we are delighted you got to experience this during the time you spent with us. We wish you all the best in your future!

4.0

Aug 20, 2016

One of the most popular BPO

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I used get pickup and drop facility

Cons

I did not get 2 offs in a week even after doing night shifts

Firstsource Solutions Response

Thank you for taking the time to leave us your feedback. We wish you the best of luck in your future endeavours.

3.0

Aug 17, 2016

Good training session..

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Good working environment..supportive team leads.

Cons

hectic work..less pay compared to work

Firstsource Solutions Response

I would like to thank you for taking the time to leave us your feedback. I am happy to hear that you enjoyed your time working with us and that you were fully supported. We strive to create an environment that allows you to do your best work. Firstsource encourages employees to constantly learn and grow and believe that with the right support, everyone at Firstsource has the potential to become a leader in our organisation and beyond. We wish you the very best of luck in your future endeavours.

Viewing 3973 - 3975 of 4,200 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

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Reviews by job title

Manager

One of the most popular BPO

Good training session..

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