Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "Good work culture and learning" ((in 91 reviews)); "Honestly all depends on you team and manager if these two are good than all okay for me I got both of them good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 162 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 83 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Mar 4, 2015

Good comapny, nice environment to work with, good management

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

decent environment, flexible work timings, good learning

Cons

night shifts, bpo culture, work timings

1.0

Mar 1, 2015

Lastsource

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

none whatsoever. treated like dirt everyday. lucky if you last 2 weeks. feels like working in a young offenders prison.

Cons

don't waste your time applying. youll just have to find work elsewhere, so cut out the middle man, cut out lastsource.

Firstsource Solutions Response

We are sorry to hear about your unfortunate experience. That was truly not our intention. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.

2.0

Feb 26, 2015

So so

Tsr

Recommend

CEO approval

Business Outlook

Pros

Fair enough overall. Good place to start a career.

Cons

-Salary are not so competitive. Main reason why so many left the company -no motivation incentive or anything! Whats with that bell curve anyway. Even both of you get the same score card, your incentive are not the same. Employee are unmotivated all the time - they bend the rules just to justify that they are right! Whats the use employee handbook? - new hire have larger basic pay. It happens when they realized that there are a lot of new competitive company who give higher pay around them. Northgate is a growing business district thats why. - old emp salary is maintain as is. Wtf!

Viewing 3988 - 3990 of 4,200 Reviews

Jobs at Firstsource Solutions

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

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Ratings by category

Ratings by demographic groups

Reviews by job title

Good comapny, nice environment to work with, good management

Lastsource

So so

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