Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 129 reviews)); "good work environment and supportive" ((in 122 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 90 reviews)); "Good work culture and learning" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 161 reviews)); "No training directly work." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

4K reviews

1.0

Aug 7, 2014

Bad, bad, bad.

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

You can mostly be left alone if that's what you want.

Cons

Questions rarely get answered in a timely manner. Supposedly focuses on quality but numerical goals clearly given more importance. One of the most gossipy workplaces I've ever seen.

1.0

Aug 5, 2014

Awful company.

Value agent

Recommend

CEO approval

Business Outlook

Pros

Good initial training and your well deserved fortnightly pay is the only positive you'll take from this company.

Cons

After the initial training the management is a joke. Team leaders who simply do not care and will do whatever they can to get out of work, rolling their eyes if you make a perfectly reasonable request. Pay is often wrong with reluctance to rectify it. You will be hauled out in front of HR to explain yourself for any minor error. Don't see this job as a potential career in any way, just a bit of cash until you can't take it anymore or find something better.

1.0

Aug 3, 2014

Absolutely shocking, words cannot describe how awful this company is

Csa

Recommend

CEO approval

Business Outlook

Pros

The only good thing about working here is that I get a wage, other than that, there is nothing, only reason I'm still here is because I can't get another job

Cons

They don't treat you like a human being more like 'hours' They don't care if you can't get home if finish at 11pm Not allow any sick days, if you are ill then its tough, you have to deal with it. They will try and sack you over anything. Just a horrible place to work

Viewing 4012 - 4014 of 4,190 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)

Sales Executive Call Center (Bilingual, Collections)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Customer Care/Collections Representative

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Bad, bad, bad.

Awful company.

Absolutely shocking, words cannot describe how awful this company is

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