Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 129 reviews)); "good work environment and supportive" ((in 122 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 90 reviews)); "Good work culture and learning" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 161 reviews)); "No training directly work." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,190 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,190 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Jun 13, 2014

incompetent management and broken promises

Patient account representative

Recommend

CEO approval

Business Outlook

Pros

Independent work environment. Able to work from home when weather makes it impossible to get to the office. Sick, personal, and vacation time were par.

Cons

Management was often indecisive, saying one thing while doing another. Management was quick to cast blame on subordinates for their own oversights. Training was a pointless waste of time. Raises were often promised but postponed.

5.0

May 27, 2014

I have learned so much in the collections of Barclays credit card accounts.

Account manager

Recommend

CEO approval

Business Outlook

Pros

wonderful place to work and short commute

Cons

Firstsource is closing the Colorado Springs location

1.0

May 26, 2014

Complete dump. The fact that you have searched for a review of this place shows you are already too smart for this hole

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- You will meet friends in the same dire situation as you

Cons

- crap pay (min wage) - crap hours - management that practically lies - middle management who do anything they can do dodge work - Job advancement means doing something new for a week, then back to entry level while other managers do what they can to protect their spot.

Viewing 4027 - 4029 of 4,190 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Customer Care/Collections Representative

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

incompetent management and broken promises

I have learned so much in the collections of Barclays credit card accounts.

Complete dump. The fact that you have searched for a review of this place shows you are already too smart for this hole

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