Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "Good work environment and Colleagues" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 169 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Mar 20, 2013

A nice place to work at

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

People Centricity,Work Ethics and senior cooperation

Cons

Not many cons to this company......................The only prob is you need to be a workaholic

3.0

Feb 26, 2013

Overall good environment, not a place to hang your hat

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They really want to do well. They encourage people to want to perform. They do attempt to gain more business and continue to grow the portfolio to be lucrative.

Cons

There is definitely a "good ol' boy" mentality. It's either you're a yes man or targeted. The expectations to meet and exceed goals are sometimes unrealistic and they find ways to play with words to make it sound as if it obtainable. They do not want to hire enough people instead they rather make employees work overtime to cover their needs. This in return is causing increased stress levels, which also reduce production. However, the expectation in performance continues to climb while workforce is being over worked.

4.0

Jan 22, 2013

Simple but Good Place to Work...

Senior customer services

Recommend

CEO approval

Business Outlook

Pros

People, Senior Management & Environment are the best part in First Source

Cons

Salaries & Benefits are low.

Viewing 4090 - 4092 of 4,189 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Customer Care/Collections Representative

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Firstsource Solutions

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Reviews by job title

A nice place to work at

Overall good environment, not a place to hang your hat

Simple but Good Place to Work...

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