Item: Firstsource Solutions
Rating: 5
Author: Current employee - Customer Care Associate

Question 1

Does Firstsource Solutions pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

Question 2

How satisfied are employees working at Firstsource Solutions?

Accepted Answer

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

Question 3

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (324), Team Leader (163), Customer Service Advisor (151), CSA - Customer Service Associate (143), Customer Service Associate (123), Senior Associate (94), Senior CSA (72), Senior Analyst (69), Associate (67), Analyst (66), Assistant Manager (63), Customer Service (59), Process Leader (56), Customer Service Representative (CSR) (55), Claims Examiner (54)

Question 4

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Started out OK and the people are great" ((in 140 reviews)); "Good work environment and Colleagues" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 87 reviews))

Question 5

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"less salary and more work which force people to leave this company" ((in 169 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

Question 6

What are employees saying about Firstsource Solutions layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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