Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 187 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 187 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "Good work environment and Colleagues" ((in 120 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "Can work from home if quality is good." ((in 89 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 43 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.8

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

187 reviews

2.0

Oct 1, 2024

Bad Management

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nice work environment for employees

Cons

Process is worst and bad Management

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that you find the work environment enjoyable. A positive and supportive workplace is something we strive to maintain, and it’s great to know that it’s resonated with you. Your feedback encourages us to continue fostering a great environment for all employees. While we strive to make our processes streamlined and efficient, we recognize that there may still be areas for improvement. We will look into any bottlenecks or issues you may be experiencing to ensure smoother operations. Additionally, we are committed to providing better support from management, ensuring that they lead with clear guidance and a focus on employee success.

2.0

Sep 22, 2024

Suitable for

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Its suitable for fresher to gain experience

Cons

Low increment, don't expect too much

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that you see the company as a good place for freshers to gain experience. While salaries are aligned with company standards and based on individual performance, we recognize the value in staying competitive with the market. We will continue to assess how we can better match industry standards to ensure fair and motivating compensation.

4.0

Sep 20, 2024

Na

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Salary credited on time. No doubts. Even during covid pandemic, there were no job loss, instead they reshuffled with other verticals. Great company to improve soft skills.

Cons

As usual office politics. Average growth in the company.

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that salary payments were timely and that the company maintained job security even during the challenging times of the COVID-19 pandemic. It’s also great to know that you’ve had the opportunity to improve your soft skills, which is an important aspect of personal and professional development. We are committed to minimizing office politics by fostering a more transparent and supportive culture. Regarding growth opportunities, we will continue to work on providing clearer paths for career advancement and ensuring that employees feel supported in their professional development.

Viewing 40 - 42 of 187 Reviews

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Firstsource Solutions CSA - Customer Service Associate reviews

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Bad Management

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