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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

187 reviews
2.0
Aug 25, 2024
Recommend
CEO approval
Business Outlook

Pros

incentives if ur into doing sales and other things

Cons

less salary in comaprison to the work u get to handle

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Firstsource Solutions Response
1y
Thank you for your feedback. We appreciate your input and are glad to hear that you find our training programs valuable for career growth.Our incentive programs are designed to reward performance in sales and other specific areas, but we recognize the need to continually assess and ensure that our overall compensation structure is fair and competitive relative to the work handled. We are committed to reviewing our salary and incentive structures to better align with the responsibilities and efforts required by each role.
5.0
Jul 25, 2024
Recommend
CEO approval
Business Outlook

Pros

It’s all good as long as you are good

Cons

Don’t see much cons imo

avatar
Firstsource Solutions Response
1y
Thank you for your feedback! We’re glad to hear that your experience has been positive. We believe that a supportive environment helps everyone do their best, and it's great to know that you feel things are going well.
4.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Training and Development: Firstsource often provides comprehensive training programs that help employees develop their skills and knowledge, which can be beneficial for career growth. Work Environment: The company typically fosters a positive work environment with supportive colleagues and management, making it a comfortable place to work. Career Opportunities: There may be opportunities for career advancement within the company, allowing employees to grow professionally and take on more responsibilities. Job Stability: Firstsource Solutions is a well-established company in the outsourcing industry, which generally offers job stability and security.

Cons

Salary and Benefits: Compensation packages may vary, and some employees may feel that salary and benefits could be more competitive compared to other companies in the industry.

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are proud to offer comprehensive training programs that help employees enhance their skills and knowledge. These programs are designed to support career growth and professional development, providing valuable tools for employees to advance in their careers. Our goal is to foster a workplace where colleagues and management are approachable, creating a comfortable and collaborative atmosphere. We encourage employees to take on more responsibilities and explore various career paths, supporting their professional growth and development. As a well-established company in the outsourcing industry, we offer job stability and security. Our long-standing presence in the market helps ensure a stable work environment for our employees. We recognize that compensation packages can vary, and some employees may feel that our salary and benefits could be more competitive compared to other companies in the industry. We are committed to regularly reviewing and improving our compensation and benefits packages to ensure they align with industry standards and meet the needs of our employees.
Viewing 43 - 45 of 187 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.