Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,224 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,224 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Jun 13, 2012

good company for freshers..not for those employees who is experienced

Technical support executive

Recommend

CEO approval

Business Outlook

Pros

no job guarantee..they keep changing their targets and metrics

Cons

no growth..huge number of competitors and lots of politics

4.0

Jun 10, 2012

Great human relations and good work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I felt the personal touch, which really got me going.

Cons

1st thing.. more opportunities to the tenured guys. 2ndly there is that pay(salary) issue. and finally.... where did the Table tennis go off to??

4.0

Jun 7, 2012

If looking for a BPO then an awesome place to work for..

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good Work atmosphere, good crowd, friendly staff and support, decent pay!! Flexible work rules :D, flexible shifts. and the training period's the best of all..very friendly and supportive seniors who are very liberal and understanding.

Cons

Work load on weekends..u mostly don't get weekends off

Viewing 4207 - 4209 of 4,224 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)