Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

Item: Firstsource Solutions
Rating: 3
Author: Team Leader

4.1

83% would recommend to a friend

(4,232 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Apr 26, 2011

Great place to work

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

great learning culture good leadership Encourage employee for job diversification/ enruchment which will help us in retaining our folks.

Cons

nothing remarkable to mention since it is growing organistion & has to go long way

3.0

Jun 15, 2010

First Source TL

Team leader

Recommend

CEO approval

Business Outlook

Pros

good group of people at all levels, easy to get on with and work along side for the most part. some very good managers.

Cons

the good staff are restricted to only doing ABC they cannot make any real change without taking on the wiehgt of the world as a personal action and holding all the blame. management have a company line for everything which is because it is an outsource company but there is no room for change until it is of financial benefit to the company or is a client demand, if it cost an extra £1000 per month or just saying no once and a whiel to the client over small things or asking for a break on some things for your staff to be happy therefore happier coming to work and working for you i cannot see the reason for not doing this, but the big bosses can, it would cost X amount per year to role this out, can you find me X amount anywhere else so we do not lose this (garantee the money).

Viewing 4231 - 4232 of 4,232 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections Representative

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)