Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,253 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,253 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews

5.0

May 8, 2012

I’ve enjoyed my time and learned a lot from the company.

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

I’ve enjoyed my time and learned a lot from the company. The company has an open door policy; an advisor can directly speak to the DGMO. The salary is on time and any error or taken care of. The work environment is play full.

Cons

If one compares the salaries they are not as per industry standards, there is a problem while applying for leaves. The rosters are not out in time and one has to contact others to know his shift timings. The yearly leaves can’t be encased, so one loses the leaves if he doesn’t utilize them. The person can’t utilize the leaves due to the employee strength. (Number of employees working at a time) however, the working environment is best for freshers.

1.0

Feb 4, 2012

Not A Good Place to Be.

Collection representative

Recommend

CEO approval

Business Outlook

Pros

Job Pay is decent Health Care Dental Care Paid Vacation Personal Paid time Off Local Inside Building Job Dress Casual

Cons

Lack of Management (Not There when Needed) Lack of Information (information Not always Valid) Rules Constantly Change Medical and Dental Coverage Expensive Lack of schedule for work hours Commission based collections No credit for work completed

5.0

Dec 25, 2011

Over 1+ years of insightful experience in Telecom for Prepaid Analytics, Data Management & Business operations

Developer

Recommend

CEO approval

Business Outlook

Pros

Awarded Star Analyst for consecutive 8 months

Cons

Prepaid Analytics, Data Management & Business operations

Viewing 4243 - 4245 of 4,253 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections call center representative (2 Days Off)

Collections Representative