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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

187 reviews
5.0
May 28, 2024

na

Recommend
CEO approval
Business Outlook

Pros

Best working environment till now

Cons

No bad experience but the salary is ok

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's great to hear that you found the working environment to be the best you've experienced so far! We strive to create a supportive and positive atmosphere for all employees.
4.0
May 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Good commision best for freshers

Cons

Pathetic management no growth opportunities

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's encouraging to hear that you find the commission structure favorable and believe it's a good starting point for freshers. We are committed to improving management practices by providing training and ensuring that growth opportunities based on your expertise are available to all employees
3.0
May 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Good working environment and Package

Cons

Rotational shifts and culture is not good

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you appreciate the working environment and compensation package. We understand that rotational shifts can sometimes be challenging, but they are essential to meet the business requirements and ensure smooth operations. As for the culture, we strive to create a positive and inclusive workplace for everyone.
Viewing 49 - 51 of 187 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.