Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 380 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (380 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

4.0

Oct 29, 2024

First source Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No experience required to apply

Cons

Disjointed working hours hard to have a schedule outside of work

Firstsource Solutions Response

1y

Thank you for sharing your experience; we appreciate that the opportunity to work without prior experience is valuable to people. We are sorry to hear that the disjointed working hours made it challenging for you to maintain a schedule outside of work. Certain times of the year may experience higher call volumes, requiring shifts to be scheduled outside of typical working hours. We do take your feedback seriously and will consider what we can do to further formalize shift patterns to better suit our colleagues.

5.0

Oct 26, 2024

Great job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great place to work and grow

Cons

None at the time I worked there

Firstsource Solutions Response

1y

Thank you so much for sharing your feedback. We’re thrilled to hear that you had a positive experience working here and that you found it to be a great place to work and grow. We truly appreciate your encouragement, and we will continue striving to maintain and improve the work environment.

4.0

Oct 18, 2024

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

On time salary No pressure

Cons

None no problem at all to work

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are committed to ensuring a positive work experience for our employees by providing timely salary payments and maintaining a work environment that is free from undue pressure. We believe that financial stability and a balanced workload are key factors in fostering job satisfaction and overall well-being.

Viewing 82 - 84 of 380 Reviews

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