Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 114 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 114 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(114 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (114 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

114 reviews

5.0

Mar 28, 2024

US Mortgage

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Helpful management. I ready know many of my coworkers

Cons

Nothing to be honest for me

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you find the management helpful and that you have developed positive relationships with your coworkers. Building a supportive work environment and fostering strong team connections are important to us.

3.0

Feb 8, 2024

Okok

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Lot of levy not that much pressure

Cons

Not so much knowledge gained

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We aim to provide a work environment that minimizes stress and pressure, allowing employees to maintain a healthy work-life balance. We acknowledge that there may be challenges in gaining new knowledge at times, and we are committed to enhancing opportunities for learning and development to support our employees' growth.

3.0

Nov 4, 2023

Being underpaid

Senior associate

Recommend

CEO approval

Business Outlook

Pros

can learn new things everyday

Cons

compensation doesn't match the work performance

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We appreciate your dedication to continuous learning and your commitment to excellence in your work. We conduct regular and comprehensive performance reviews to assess individual contributions and also provide specific feedback on achievements and areas for improvement. We encourage you to voice your opinions and suggestions so that we can continuously improve and provide the best possible work experience for everyone

Viewing 82 - 84 of 114 Reviews

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