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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative CSR reviews

4.4

92% would recommend to a friend

(51 total reviews)
avatar

Ritesh Idnani

94% approve of CEO

83% positive business outlook

Customer Service Representative (CSR) employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

51 reviews
3.0
Dec 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent Incentives will be compensated

Cons

They only offer night shift

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Firstsource Solutions Response
5mo
Thank you for your feedback. We’re glad to hear that you find the incentive structure fair and motivating. Certain processes operate based on client time zones, which makes night schedules a business requirement. However, we truly appreciate your flexibility and commitment in adapting to these shifts.
3.0
Dec 20, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Good company for freshers as per the salary

Cons

Salary is less fir experienced

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Firstsource Solutions Response
5mo
Thank you for your feedback! We’re happy to hear that you find Firstsource a good place for freshers to begin their careers and that you appreciate the management’s support and approachability. Salaries are regularly reviewed and aligned with individual performance and company standards to ensure fairness and competitiveness.
4.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

*Good management *Fast carrier growth *Friendly environment

Cons

* cab will not be on time * cafeteria need to improve

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Firstsource Solutions Response
6mo
Thank you for sharing your feedback. We appreciate your acknowledgment of the shift pay and one-way cab facilities, which are designed to support our employees’ convenience and comfort. Compensation reviews are conducted periodically and are performance-based to ensure fairness and recognition of individual contributions. We remain committed to continuously improving the overall workplace experience to make it more engaging, supportive, and growth-oriented for all employees.
Viewing 7 - 9 of 51 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.