Is Firstsource Solutions a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 51 anonymously submitted employee reviews. This is 15% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative CSR reviews

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4.4

92% would recommend to a friend

(51 total reviews)

Ritesh Idnani

94% approve of CEO

83% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

4.2

Career opportunities

Customer Service Representative (CSR) employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

51 reviews

5.0

Mar 2, 2025

Best place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work life balance Support seniors and managers Good incentive monthly

Cons

Base salary is pretty low but you can achieve unlimited incentive

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear that you appreciate the work-life balance, support from seniors and managers, and the opportunity to earn good monthly incentives. We follow company standards, but we ensure that employees have the potential to maximize their earnings through performance-based incentives. We also appreciate your kind words about management and their efforts.

2.0

Feb 18, 2025

Not great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

you get to meet good people

Cons

some of the clients have awful customers

Firstsource Solutions Response

Thank you for sharing your experience. We're glad to hear that you enjoyed working with our great people and teams during your time with us. However, we understand that the nature of the work can be challenging, so we work hard to provide our colleagues with the necessary support, training, and resources to handle these situations effectively. We appreciate your feedback and will continue to evaluate our processes to ensure that our team members feel prepared and empowered.

4.0

Dec 11, 2024

Celebrating 5 Years of Dedication – Happy Work Anniversary!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- They were able to help us during pandemic/ typhoon with van services and relief goods provided by LBG and Firstsource. - Friendly environment -early credit of 13th month pay - Open-door policy - Annual leave conversion -Number of leaves provided by the Company to their employee

Cons

*- No oven toaster in the pantry that we can use for bread. using microwave for bread is not recommended. -Low Salary for tenured agent they offered good salary to the new hires with signing bonus - Unable to bring cold drinks like milktea,frappe, cold coffee in a spill proof cup provided by the store. - issues with statutory contributions and Governments loans

Firstsource Solutions Response

Thank you for sharing your thoughts! We truly appreciate your kind words about our support during challenging times and the benefits we provide. We’re continuously working on improving employee experiences, and your feedback about company memorabilia and more transparent information about long-term benefits will be considered for future enhancements

Viewing 13 - 15 of 51 Reviews

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Firstsource Solutions Customer Service Representative CSR reviews

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Best place to work

Not great

Celebrating 5 Years of Dedication – Happy Work Anniversary!

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