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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative CSR reviews

4.4

92% would recommend to a friend

(51 total reviews)
avatar

Ritesh Idnani

94% approve of CEO

83% positive business outlook

Customer Service Representative (CSR) employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

51 reviews
2.0
Oct 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Colleagues were super amazing miss it

Cons

Managers were a bit too weird

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Firstsource Solutions Response
1y
Thank you for sharing your feedback. We’re glad to hear that you had such positive experiences with your colleagues—they truly are an essential part of a great work environment. We also appreciate your honesty regarding your experience with management.
1.0
Jul 13, 2024
Recommend
CEO approval
Business Outlook

Pros

There are No pros at all

Cons

Grossly underpaid. Cannot keep employees therefore we were always understaffed and back to back. More than 50% of my training class was gone before our 60 day mark..The benefits are beyond awful. HR is practically useless. She sits in her office all day and when you actually need help, she was ZERO help. Micromanagers that sit and do absolutely nothing. Just the worst place I’ve ever worked

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Firstsource Solutions Response
1y
Thank you for sharing feedback regarding the organization. We apologies that your experience did not meet your satisfaction but work diligently to ensure a fair, transparent, and collaborative work environment for all employees. As we review responses when evaluating steps around the trajectory of our organization, we appreciate your contribution to our knowledge scope.
3.0
Jun 21, 2024

Its ok

Recommend
CEO approval
Business Outlook

Pros

There is second opportunity training for new employees.

Cons

They are hard on you when it comes to metrics.

Viewing 16 - 18 of 51 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.