Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 114 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 114 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(114 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (114 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

114 reviews

5.0

Jun 25, 2026

Positive work culture but limited work-life balance

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good working environment and supportive team. * Management is approachable and helpful. * Opportunities to learn new skills and grow professionally. * Salary is paid on time. * Work culture is positive and employee-friendly. * Good teamwork and coordination among staff.

Cons

Limited work-life balance in busy projects. * Career growth opportunities can be improved.

5.0

Jun 25, 2026

Great work culture but transport costs apply

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Best place to work Good environment and work culture with supporting team leads and managers

Cons

One way trip is charged for transport

5.0

Jun 24, 2026

Good work-life balance and supportive management

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Working over here helps me to have work life balance and management over here is good and we have job security

Cons

If there is WFH for all firstsource enployees then it will be good

Firstsource Solutions Response

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Thank you for taking the time to share your feedback. We are pleased to hear that you experience a good work-life balance, supportive management, and job security within the organization. It is encouraging to know that these aspects have contributed positively to your overall experience.

Viewing 7 - 9 of 114 Reviews

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