Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior CSA (73) , Senior Analyst (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

3.0

Jun 11, 2024

Fresher

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work life Balance life Good team Process are good Cafeteria is good

Cons

Worst management Don’t get Indian holidays Yearly appresal not proper Need to change management

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. Thank you for sharing your feedback. We’re glad to hear that you appreciate the work-life balance, team environment, and other positive aspects like the processes and cafeteria. We are committed to improving these areas to better meet our employees' needs and expectations. Your feedback is valuable in helping us identify areas for improvement, and we will take it into account as we work on making necessary changes to enhance our workplace.

3.0

Jun 7, 2024

salary is not enough

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

The accounts are easiers than others.

Cons

not enough salary and benefits

Firstsource Solutions Response

Thank you for your feedback. We're glad to hear that you find the accounts work manageable. We understand that competitive salary and benefits are important factors in job satisfaction. We are continually reviewing our compensation and benefits packages to ensure they align with industry standards and meet the needs of our employees

5.0

Jun 3, 2024

An amazing place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Amazing team culture Team Leaders always willing to help

Cons

The rotating shift cycle might not be ideal for certain people.

Viewing 109 - 111 of 380 Reviews

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

Ratings by category

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Fresher

salary is not enough

An amazing place to work

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