Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 278 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 278 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(278 total reviews)

Ritesh Idnani

94% approve of CEO

91% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (278 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

278 reviews

4.0

Jan 3, 2024

good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The best thing was the process provided work from home, the staff and team leaders are supportive, there was no such politics when i was an employee.

Cons

there are none I can tell.

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We are happy to know you enjoyed the flexibility of working from home and felt supported by the staff and team leads during your time with us. We follow a culture of collaboration, transparency, and mutual respect among our team members.

4.0

Dec 27, 2023

Floor support

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

No manager support nothing all politics there

Cons

Searching for good job permanent one

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We are committed to fostering a culture of transparency, collaboration, and mutual respect within our organization. Your well-being and job satisfaction are important to us, and we provide a positive workplace experience for all our employees. We encourage our employees to share their thoughts, ideas, and concerns openly and transparently.

3.0

Dec 5, 2023

BPO Company

Sr. csa

Recommend

CEO approval

Business Outlook

Pros

Incentives are good comparing to others.

Cons

They don’t entertain people for leave.

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. Our incentive programs are designed to not only be competitive but also to motivate and inspire excellence. Your success is our success, and we are committed to continually enhancing our rewards and recognition initiatives to ensure they remain a positive aspect. Leave management processes ensures that your requests are handled promptly and efficiently.

Viewing 118 - 120 of 278 Reviews

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