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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews
4.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fistsource is good place for beginers who are looking to experience corporate

Cons

The overall salary is low

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Firstsource Solutions Response
1mo
Thank you for your feedback. It’s great to hear that you see this as a good place for beginners to gain corporate experience and build a strong foundation. Salary structures are aligned with performance and company standards
5.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Supportive Colleagues, Encouraging Team Leaders and Managers, Positive Learning Opportunities, Promotions.

Cons

Can conduct more fun and sports activities in weekly basis.

avatar
Firstsource Solutions Response
2mo
Thank you for your detailed feedback. We’re glad to hear that you value the flexibility, supportive colleagues, encouraging leadership, learning opportunities, and growth prospects within the organization. We appreciate your suggestion regarding conducting more fun and sports activities on a weekly basis. Creating engaging initiatives to boost team morale and collaboration remains an important focus area for us. Transportation support is aligned with company policies and business requirements, and we continuously review such provisions to enhance employee safety and convenience.
Viewing 13 - 15 of 379 Reviews

Glassdoor has 4,323 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.