Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

380 reviews

1.0

Sep 10, 2023

Meatgrinder

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people are fun and really good to engage with.

Cons

It's a meatgrinder, I was hired with 15 other people. In 2 months there were only 3 of us left and they had hired an addition 4 groups of 15. Revolving door because the job is not fun or engaging. It's just been called a d***head by boomers and your not allowed to swear back for some odd reason.

Firstsource Solutions Response

Thank you for your feedback. We're glad you found your colleagues fun to work with. However, we're sorry to hear that you had a negative experience overall. High turnover and a stressful work environment are issues that we take seriously, and we're actively working to address them. We understand that customer interactions can be challenging at times, and we're dedicated to providing the necessary support and resources for our employees to navigate these situations.

3.0

Sep 9, 2023

Okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training and friendly staff

Cons

Long shifts and inconvenient hours

Firstsource Solutions Response

Thank you for your feedback and for recognizing our training program's quality and friendly staff! We're proud of our team's hard work to deliver a great experience. We understand that long shifts and inconvenient hours can be challenging, and we're always looking for ways to improve work-life balance, so we appreciate your feedback.

4.0

Sep 7, 2023

Nice team

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good account and has good on-shore assistance

Cons

Low Salary during my team with little binefits

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you have found value in our onshore assistance and appreciate your feedback on the quality of your account. Employee compensation is an area we take seriously, and we are committed to regularly reviewing and adjusting our salary structures to ensure they are competitive and reflective of the contributions of our team members.

Viewing 148 - 150 of 380 Reviews

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Firstsource Solutions Customer Service (CSR) reviews

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Meatgrinder

Okay

Nice team

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