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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

187 reviews
4.0
Sep 4, 2020

Good

Recommend
CEO approval
Business Outlook

Pros

Work life balance. Friendly evironment

Cons

Salary very less. No transportation ahead of bhayender

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Firstsource Solutions Response
5y
Thank you for taking the time to share your feedback. We are excited to know that our efforts in providing the best work environment are well received and valued. The compensation and benefits that we offer are competitive and on par with the industry standards – our HR team ensures this through regular external benchmarking studies. Regarding transportation, would like to confirm that we do provide transportation beyond Bhayander. Please connect with the Transport team or your HR SPOC to facilitate the request. Wishing you a fulfilling career at Firstsource!
4.0
Aug 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice people Freindly environment Good place to work

Cons

Less scope of growth Hectic shift

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Firstsource Solutions Response
5y
Thank you for taking the time to share feedback. We are glad to know that you are happy with your colleagues and recommend us as an employer. We take great pride having majority of our leaders who are home-grown. We do have career progression plan in place for our employees and will continue to give our best in shaping our employees’ career path. In case of any concerns pertaining to your shifts, we encourage you to speak to your Manager / HR SPOC so that they can help you have a more enriching experience at work. Wishing you a fulfilling career with Firstsource.
3.0
Aug 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Good team mates Supportive HR Free Sky Free parking

Cons

Poor GM and ops managers who don't care and only think of you as a number, good at fobbing off and good at talking with very little action Concerns noted but then not dealt with

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Firstsource Solutions Response
5y
Thank you for providing your feedback and also for your more than eight years of service with us. Employee centricity is one of our core values, which includes providing a helpful and supportive work environment for all our employees. We encourage all our employees to give us feedback at all stages of employment, through the HR teams, Employee surveys and 'Happy or Not' stations. We want regular and constructive feedback so that we can continue to improve the experience of all our employees. We hope you took the opportunity to feed your experience back through these channels while employed with us, and we wish you the best on your future endeavours.
Viewing 154 - 156 of 187 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.