Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 114 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 114 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(114 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (114 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

114 reviews

5.0

Apr 20, 2026

About Firstsource

Senior associate

Recommend

CEO approval

Business Outlook

Pros

I feel it's a good starting company to gain experience and grow.

Cons

I don't feel any cons.

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you see this as a good starting point to gain experience and grow professionally.

4.0

Apr 15, 2026

Strong and Impact Oriented

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Company helps in encouraging and supporting employees

Cons

Currently as of not now

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you feel supported and encouraged by the company, which reflects a positive work environment.

5.0

Apr 13, 2026

Growth focused

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Structured work environment that supports skills development and excellence operational Mortgage training academy program is offered first by first source which I ever seen

Cons

As of now not applicable

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the structured work environment and the strong focus on skill development and operational excellence. It’s also encouraging that the Mortgage Training Academy program has been a standout learning experience for you. Encouraging continuous feedback and open communication between employees and leadership can further strengthen trust, engagement, and collaboration.

Viewing 22 - 24 of 114 Reviews

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