Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (380 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

5.0

Aug 4, 2021

I enjoyed my time at FirstSource!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I met some amazing people, being in that team environment is super helpful when the phone lines are busy. We are all in this together type of feel. I had 2 amazing managers who did everything for our team to be successful and I now use their mgmt style at a different company. Be prepared to be tired after a day of talking on the phones as the job can be tough but also rewarding in certain scenarios. Incentives were always available which always helps.

Cons

Downside to working in FirstSource, I guess money was only living wage but for an entry level position it is to be expected

3.0

Aug 4, 2021

Ok but could be better

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good shifts, not on phones

Cons

Poor wages and poor promotional opportunities

Firstsource Solutions Response

4y

Thanks for writing in. It is encouraging that you recommend us as an employer. We are happy to know that you appreciate the shift timings and our workplace practices. We are committed to giving Firstsourcers fair compensation and benefits and have a team that continually reviews them to be at par with market standards. Our Performance Enhancement philosophy drives a culture of meritocracy through performance differentiation, and the promotions are linked to an individual’s consistent contribution, competency and potential. We encourage you to connect with your HR partner to know about this in detail. We wish you a fulfilling career with Firstsource.

3.0

Aug 3, 2021

Nothing

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Job security and high work pressure

Cons

High work pressure. Salary not based on the work

Viewing 265 - 267 of 380 Reviews

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