Is Firstsource Solutions a good company to work for as a Sales Associate?

Sales Associate professionals working at Firstsource Solutions have rated their employer with 3.8 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sales Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sales Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sales Associate employees well?

Sales Associate professionals rate their compensation and benefits at Firstsource Solutions with 2.7 out of 5 stars based on 20 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Sales Associate salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

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Firstsource Solutions

Firstsource Solutions Sales Associate reviews

3.8

17% would recommend to a friend

(20 total reviews)

Ritesh Idnani

Not enough data to show CEO approval

17% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Senior management

2.8

Culture & values

2.8

Career opportunities

2.7

Compensation and benefits

2.3

Work/Life balance

Sales Associate employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Sales Associate professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sales Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

20 reviews

5.0

Jan 31, 2024

Incentive

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Has good incentive opportunity and good chance to earn

Cons

Only the rotational shift are tiring sometimes

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We're proud to offer incentive opportunities and provide employees with chances to excel in their roles. While we understand the concerns about rotational shifts being tiring, We follow scheduling practices to ensure a healthy work-life balance for our team members.

3.0

Oct 6, 2023

Review

Sales associate

Recommend

CEO approval

Business Outlook

Pros

The job is very repetitive

Cons

Needs higher pay, pay is too low

Firstsource Solutions Response

Thank you for sharing your experience. While we understand some elements of the work may be repetitive, we make a concerted effort to keep things engaging with activities for all colleagues both on-site and working from home. We truly value our employees, and on top of overtime and benefits, we provide fair and competitive pay in line with industry standards.

1.0

Aug 24, 2023

Bad

Sales associate

Recommend

CEO approval

Business Outlook

Pros

The only pro is when you finish work

Cons

Everything nothing good about it really

Firstsource Solutions Response

Thank you for your feedback. We apologies if your time with us was not what you expected. If you would like to give us more specific feedback about your time with us, please send us a message.

Viewing 7 - 9 of 20 Reviews

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Firstsource Solutions Sales Associate reviews

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