Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 107 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (107 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews

5.0

Jan 15, 2026

Top performer nomination

Senior associate

Recommend

CEO approval

Business Outlook

Pros

It help me to grow in my career and help me to improve lot on my communication as well good place to build up career.

Cons

No negative feedbacks about the process.

Firstsource Solutions Response

5mo

Thank you for sharing your positive feedback. We’re delighted to know that your experience at Firstsource has helped you grow in your career and improve your communication skills. It’s great to hear that you view Firstsource as a good place to build a career. We truly appreciate your kind words and are glad you have no negative feedback about the process.

5.0

Jan 14, 2026

’m proud to work at Perficient

Senior associate

Recommend

CEO approval

Business Outlook

Pros

The staff was great. The receptionists were very helpful and answered all our questions. The room was clean and bright, and the room service was always on time. Will be coming back! Thank you so much.

Cons

The staff was great. The receptionists were very helpful and answered all our questions.

Firstsource Solutions Response

5mo

Thank you for sharing your positive feedback. We’re delighted to know you had a pleasant experience and appreciated our helpful staff, cleanliness, and timely service.

5.0

Jan 14, 2026

Good company

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good growth learning platform Great working environment

Cons

can be more interacting and communicating

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re glad to know you value the growth opportunities, learning environment, and positive workplace culture at Firstsource.

Viewing 40 - 42 of 107 Reviews

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