Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.4 out of 5 stars based on 107 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

95% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

Firstsource Solutions Senior Associate reviews

4.5

95% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews

5.0

Nov 3, 2021

Handling Billing and payments, escalations, complaints, refund queries

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Work atmosphere, management, etc na na na na

Cons

Shift timings, job security, na na na na

Firstsource Solutions Response

4y

Thanks for sharing your experience and it's great to know how contented and trusted you feel at work. We're happy to hear that you appreciate the culture at Firstsource. Providing a positive work culture to our employees is one of our key focus areas and we are always striving to make it better. Providing clarity on deliverables, processes, stakeholders, and overall role within the organization is a priority for us. Thank you for the feedback.

4.0

Jun 18, 2021

Good company

Senior associate

Recommend

CEO approval

Business Outlook

Pros

nice environment good to work and learn

Cons

ok not bad, everything is good except leaves

4.0

May 12, 2021

Good

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Growth for who work hard

Cons

Finance and HR team area need to be improved

Firstsource Solutions Response

5y

Thanks for your review. It’s encouraging to know you recommend us as an employer. The upward mobility of employees is our key focus and we’re constantly looking for ways to ensure they have access to growth and development opportunities. Our teams ensure that Firstsourcers are provided with a supportive work environment and continually make our best efforts to enhance the processes and facilities to make sure they are well-tuned with the overall employee experience for Firstsourcers to perform efficiently. We value your feedback and encourage you to connect with your Operations Manager or Centre Head about your specific concerns for any support. Wishing you a fulfilling career with Firstsource.

Viewing 97 - 99 of 107 Reviews

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