Is Firstsource Solutions a good company to work for as a Senior Customer Associate?

Senior Customer Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 79 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Associate employees well?

Senior Customer Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 79 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Senior Customer Associate salaries at Firstsource Solutions.

How happy are Senior Customer Associate professionals working at Firstsource Solutions?

95% of Senior Customer Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Senior Customer Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Senior Customer Associate reviews

4.5

95% would recommend to a friend

(79 total reviews)

Ritesh Idnani

96% approve of CEO

99% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Customer Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Senior Customer Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

79 reviews

5.0

Jan 22, 2026

A good place to work with lots of opportunities

Senior customer associate

Recommend

CEO approval

Business Outlook

Pros

Good management with a supportive and encouraging nature.

Cons

Work-life balance can be challenging during peak periods.

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re pleased to hear your appreciation for the supportive and encouraging management at Firstsource. We understand that maintaining work-life balance during peak periods can be challenging, and we’re continually working to ensure better planning and support for our teams. Your kind words are appreciated — we’ll certainly keep up the good work.

4.0

Jan 2, 2026

Good

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Good job security and no pressure work environment

Cons

Long travel, no shift allowance for night shifts

Firstsource Solutions Response

6mo

Thank you for your feedback! We’re glad to hear that you appreciate the job security and stress-free work environment at Firstsource. Creating a stable and balanced workplace is something we take pride in. Transport and shift-related benefits are structured based on business requirements.

4.0

Dec 24, 2025

Great Culture, Work Life Balance and Amazing Growth

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work environment Supportive Management Career Growth Work from home opportunity Friendly colleagues

Cons

No Night Shift Allowance Long Working Hours (10 Hours Shift) Low salary

Firstsource Solutions Response

6mo

Thank you for taking the time to share your feedback. We’re happy to know that you value the positive work environment, supportive management, career growth opportunities, and flexibility such as work-from-home options. Shift patterns and pay structures are aligned with business and client requirements; however, we continuously review compensation frameworks to ensure fairness and alignment with industry practices.

Viewing 10 - 12 of 79 Reviews

Jobs at Firstsource Solutions

WFM Real Time Assistant

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

Bilingual Call Center Representative (On-site)