Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "work environment" Reviews

5.0

May 22, 2025

Good place to work.

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good work environment and nice people to interact with. Lots of opportunities to grow.

Cons

Long shift hours depends on the role

Firstsource Solutions Response

1y

Thank you for your feedback! We’re glad to hear that you enjoy the work environment and value the growth opportunities available. It’s always encouraging to know that our efforts toward creating a positive and people-friendly culture are resonating. However shift patterns are based on business requirements, we strive to ensure fair scheduling and appreciate your commitment and flexibility.

5.0

May 19, 2025

Great Company to Work

Associate director

Recommend

CEO approval

Business Outlook

Pros

Lot of internal growth opportunities and fabulous work environment.

Cons

None that I can recollect to be put here.

Firstsource Solutions Response

1y

Thank you for your feedback! We're glad to know you’re experiencing good career growth and a supportive work culture—these are areas we truly value. Our compensation structure is aligned with industry benchmarks and company standards, but we continuously review and refine it to stay competitive and fair.

4.0

Apr 16, 2025

Driving Success

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive Work Environment: Firstsource offers a collaborative and inclusive culture, where teamwork is highly valued. Strong Leadership: Management is approachable and responsive, fostering a positive work environment.

Cons

After a promotion, employees appreciate the recognition of their hard work, though there is room for improvement in ensuring that pay raises consistently reflect their performance.

Firstsource Solutions Response

1y

Thank you for your thoughtful and balanced feedback! We’re glad to hear that you value the supportive environment and strong leadership at Firstsource. Creating a collaborative, inclusive, and responsive workplace is something we continuously strive for, so it's great to see that reflected in your experience. We’ll continue working on strengthening these areas to ensure our employees feel both valued and empowered in their career journeys.

4.0

May 8, 2025

Supportive work culture

Senior associate

Recommend

CEO approval

Business Outlook

Pros

The work culture at Firstsource is genuinely supportive, and managers are generally approachable and willing to guide. There’s a strong emphasis on teamwork, and the environment feels stable. The company provides opportunities to learn new skills and work with well-known clients. Internal movements are possible if you're proactive, and HR policies are fairly transparent.

Cons

While the work environment is positive, compensation and yearly appraisals could be more competitive. Some processes are rigid and slow to change. Growth opportunities vary by team and business vertical, so progress can feel inconsistent.

Firstsource Solutions Response

1y

Thank you for your thoughtful feedback! We’re glad to hear that the supportive work culture, approachable management, and learning opportunities have made a positive impact. We recognize the concerns around compensation competitiveness, appraisal pace, and variability in growth opportunities across teams

3.0

Apr 21, 2025

there is good career opportunities, Top level management is friendly & coperative.

Advisor

Recommend

CEO approval

Business Outlook

Pros

company has employee friendly work environment.

Cons

management structuring is complicated and pay is not in sync with govt rules.

5.0

Apr 21, 2025

Very good

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good environment to work and people Friendly, being recognised for our performance not every organisation does that.

Cons

None so far all good experience

Firstsource Solutions Response

1y

Thank you for sharing your positive experience! We're glad to know that you're enjoying the work environment and feel recognized for your performance that's something we truly value.

5.0

Apr 13, 2025

Great workplace with growth opportunities

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Supportive management, great work-life balance, learning opportunities, friendly team, and a positive work environment.

Cons

Difficulty in occasional long working hours,

Firstsource Solutions Response

1y

Thank you for sharing your feedback! We're happy to hear that you’ve had a positive experience with our management, team culture, and learning environment. We understand that occasional long working hours can be challenging and are continuously working on optimizing workload distribution to support better balance. Your input helps us grow—thank you for being a valued part of the team!

5.0

May 22, 2025

My experience in Firstsource Solutions Limited

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Management here is good and very supportive towards employees. Great work environment. No work stress. We have lot of career opportunities here.

Cons

Should provide two-way cab facility.

Firstsource Solutions Response

1y

Thank you for sharing your feedback! We’re happy to know you appreciate the supportive management, positive work environment, and the career opportunities available. It's great to hear that you're experiencing a healthy work-life balance with no stress. Regarding your suggestion on the two-way cab facility — we understand how this could further enhance your daily experience. While current transportation services are aligned with operational needs,

5.0

May 8, 2025

A Place Where Growth and Innovation Thrive

Associate

Recommend

CEO approval

Business Outlook

Pros

I've had a fantastic experience working at Firstsource Limited. The leadership team is approachable and genuinely invested in employees' personal and professional development. The work environment promotes collaboration, innovation, and mutual respect. There are ample opportunities to grow within the organization, and achievements are regularly recognized and rewarded. Work-life balance is well-maintained, and the company actively supports employee well-being. Overall, I'm proud to be part of such a forward-thinking and inclusive company.

Cons

A culture of appreciation can significantly boost morale and employee satisfaction.

Firstsource Solutions Response

1y

Thank you for your positive feedback! It’s great to hear that you value the approachable leadership, collaborative environment, and the company’s commitment to employee growth and well-being.