Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "work environment" Reviews

5.0

Dec 23, 2025

Got Promoted to a new role

Team executive

Recommend

CEO approval

Business Outlook

Pros

This company has provided me with an amazing platform to grow and upskill. As someone starting out in my career, I couldn’t have asked for a better place for my first job. The support, learning opportunities, and work environment have all contributed to my development. I’m truly grateful for the experience and excited for what’s ahead.”

Cons

i dont have any cons for the organization

Firstsource Solutions Response

6mo

Thank you for sharing your positive experience! We’re delighted to hear that your journey with Firstsource has been both rewarding and growth-oriented. It’s great to know that you’ve found the support, learning opportunities, and work environment beneficial in shaping your career. It reinforces our commitment to providing a strong foundation for early-career professionals and creating an environment where continuous learning and growth thrive.

4.0

Jan 2, 2026

Good

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Good job security and no pressure work environment

Cons

Long travel, no shift allowance for night shifts

Firstsource Solutions Response

6mo

Thank you for your feedback! We’re glad to hear that you appreciate the job security and stress-free work environment at Firstsource. Creating a stable and balanced workplace is something we take pride in. Transport and shift-related benefits are structured based on business requirements.

5.0

Jan 14, 2026

Good place to start you career with stable projects, Decent work environment and learning opportunities.

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Good entry-level opportunities(BPO,KPO,US mortgage, Healthcare), Job stability with long -term projects. Process. knowledge helps future career growth.

Cons

Everything is good and well

Firstsource Solutions Response

4mo

Thank you for sharing your feedback. We’re glad to know you value the entry-level opportunities, job stability, and long-term projects that support career growth at Firstsource. It’s great to hear that you find your overall experience positive.

4.0

Dec 16, 2025

FSL

Team leader

Recommend

CEO approval

Business Outlook

Pros

Career and growth opportunities, good environment to work

Cons

Nothing as such now will keep posted

Firstsource Solutions Response

6mo

Thank you for sharing your feedback! We’re delighted to know that you appreciate the career and growth opportunities, as well as the positive work environment at Firstsource. It’s always encouraging to hear that employees find value and satisfaction in their roles.

4.0

Dec 24, 2025

Great Culture, Work Life Balance and Amazing Growth

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work environment Supportive Management Career Growth Work from home opportunity Friendly colleagues

Cons

No Night Shift Allowance Long Working Hours (10 Hours Shift) Low salary

Firstsource Solutions Response

6mo

Thank you for taking the time to share your feedback. We’re happy to know that you value the positive work environment, supportive management, career growth opportunities, and flexibility such as work-from-home options. Shift patterns and pay structures are aligned with business and client requirements; however, we continuously review compensation frameworks to ensure fairness and alignment with industry practices.

5.0

Dec 11, 2025

Overall a Good Company to have it in my resume

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

the working environment is good with no work pressure or any kind of target stress.

Cons

the pay is comparatively less than other companies

5.0

Dec 29, 2025

Salary as an process associate

Process associate

Recommend

CEO approval

Business Outlook

Pros

Bi-weekly pay_: Employees appreciate the regular payment schedule. Flexible work arrangements_: Many Process Associates value the option to work from home. Good work culture_: Some employees praise the supportive work environment and opportunities for growth.

Cons

Low salary_: Many feel the pay is below industry standards. Poor management_: Some report feeling undervalued and unsupported by management. Limited benefits_: Some employees have expressed dissatisfaction with benefits, including health insurance and PTO.

Firstsource Solutions Response

6mo

Thank you for sharing your detailed feedback. We’re pleased to know that you value the bi-weekly pay schedule, flexible work arrangements, and the positive, growth-oriented culture at Firstsource. It’s encouraging to hear that these aspects contribute to your overall work experience. These areas are periodically reviewed to ensure alignment with business priorities and employee expectations. We are continuously working to strengthen leadership engagement, enhance benefit structures, and recognize employee contributions more effectively.

5.0

Nov 27, 2025

15 Years of Growth and Learning

Project leader

Recommend

CEO approval

Business Outlook

Pros

I have been part of this organization for 15 years, starting my journey as a Customer Service Associate (CSA) and growing into the role of Project Leader in the Software team. This progression reflects the opportunities and support provided by the company for career development. During my tenure, I have gained extensive experience in both Operations and Software domains, which has helped me build a strong understanding of end-to-end processes. Working in Operations taught me the importance of efficiency, customer satisfaction, and process excellence, while transitioning to the Software team allowed me to contribute to technology-driven solutions and project leadership. The company has provided me with a platform to learn, adapt, and grow professionally. I truly value the collaborative work environment, the focus on innovation, and the trust placed in employees to take ownership of responsibilities. Overall, it has been a rewarding journey, and I look forward to continuing to contribute to the organization’s success.

Cons

Need improvement in internal communication.

Firstsource Solutions Response

5mo

Thank you for sharing such a meaningful reflection on your 15-year journey with the organization. Your growth from a Customer Service Associate to a Project Leader in the Software team is a testament to your dedication, adaptability, and the company’s commitment to nurturing internal talent. It’s inspiring to see how you’ve leveraged opportunities across Operations and Software to build a holistic understanding of both process efficiency and technological innovation. Collaborative environment, focus on innovation, and the trust placed in employees these are the pillars we continuously strive to uphold. We’ll continue to strengthen transparency and alignment across teams to ensure smoother collaboration and information flow.

5.0

Dec 23, 2025

Survey

Team leader

Recommend

CEO approval

Business Outlook

Pros

*First source is a great place to work highlighting trust, responsibility, and cultural inclusivity. *First source promotes continuous upskilling. They maintain an inclusive work culture and actively engage in corporate social responsibility initiatives across healthcare, education, environment, arts, and sports. *First source values individual talent and provides opportunities for skill development through structured training programs, certifications, and career growth initiatives.

Cons

Let’s keep our cafeteria and restrooms sparkling so everyone enjoys a fresh, healthy environment. Your small steps—like disposing waste properly and leaving things tidy—make a big difference. Together, we can make hygiene a habit and comfort a culture!”

Firstsource Solutions Response

6mo

Thank you for sharing your thoughtful feedback and for recognizing the positive culture at Firstsource. We’re delighted to hear that you value our focus on trust, inclusivity, continuous learning, and social responsibility these are key pillars of our organization. We appreciate your constructive suggestion on maintaining cleanliness and hygiene in shared spaces like the cafeteria and restrooms. It’s a wonderful reminder that small, collective efforts can make a big impact on everyone’s comfort and well-being.

5.0

Dec 8, 2025

One year in First Source

Team executive

Recommend

CEO approval

Business Outlook

Pros

I've been with First source for a year now, and I'm happy to share my experience. The company offers great growth opportunities, a supportive team, and a healthy work-life balance. I've learned a lot and grown professionally. Flexible work arrangements Great benefits and perks Collaborative and friendly work environment Opportunities for growth and development

Cons

Limited resources in certain areas

Firstsource Solutions Response

5mo

Thank you for sharing your thoughtful feedback! We’re delighted to hear that you’ve had a positive experience over the past year and that you value the growth opportunities, flexibility, and collaborative environment at Firstsource. It’s wonderful to know that the work culture and support from your team have contributed to your professional development.