Is Goodwill a good company to work for as a Retail Associate?

Retail Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 363 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Associate interview questions at Goodwill .

Does Goodwill pay Retail Associate employees well?

Retail Associate professionals rate their compensation and benefits at Goodwill with 3.2 out of 5 stars based on 363 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Retail Associate salaries at Goodwill.

How happy are Retail Associate professionals working at Goodwill?

74% of Retail Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Retail Associate professionals have also rated Goodwill with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 575 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "Good work environment very easy going" ((in 115 reviews)); "Flexible schedule was nice to have" ((in 105 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 887 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 273 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 84 reviews))

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Goodwill

Goodwill Retail Associate reviews

3.6

74% would recommend to a friend

(363 total reviews)

Catherine Meloy

77% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (363 reviews)

Ratings by demographic groups

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Retail Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 363 company reviews on Glassdoor. This indicates that most Retail Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

363 reviews

3.0

May 29, 2026

Good coworkers and rewards, but high turnover and workload

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Lunch Breaks Good Coworkers Good rewards

Cons

Work Life Balance High turnover Work load

3.0

Mar 14, 2026

It was ok

Retail associate

Recommend

CEO approval

Business Outlook

Pros

People were fun to work with

Cons

IT can get hectic in the back

5.0

Mar 4, 2026

Great

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

I love it it's a wonderful place to work

Cons

You have to be ready and willing to do the job

Viewing 4 - 6 of 363 Reviews

Jobs at Goodwill

Retail Stores - Thrift Store Associate

Retail Stores - Thrift Store Associate

Retail Stores - Thrift Store Associate

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Goodwill Retail Associate reviews

Company ratings over time

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Reviews by job title

Good coworkers and rewards, but high turnover and workload

It was ok

Great

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