Is Goodwill a good company to work for as a Retail Support Associate?

Retail Support Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 412 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Support Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Support Associate interview questions at Goodwill .

Does Goodwill pay Retail Support Associate employees well?

Retail Support Associate professionals rate their compensation and benefits at Goodwill with 3.2 out of 5 stars based on 412 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Retail Support Associate salaries at Goodwill.

How happy are Retail Support Associate professionals working at Goodwill?

73% of Retail Support Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 29% in the past 12 months. Retail Support Associate professionals have also rated Goodwill with a 3.6 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "They also were great for the employees" ((in 117 reviews)); "flexible schedules are nice when they occur" ((in 112 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 893 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 82 reviews))

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Goodwill

Goodwill Retail Support Associate reviews

3.6

73% would recommend to a friend

(412 total reviews)

Catherine Meloy

70% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Senior management

3.6

Work/Life balance

3.6

Career opportunities

3.2

Compensation and benefits

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 412 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

412 reviews

4.0

Nov 30, 2024

The store's not open anymore so keep that in mind

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Healthy amount of freedom, good break times, good scheduling etc etc

Cons

Shortstaffed often but that may be a personal nitpick of mine

2.0

Nov 12, 2024

Last resort employment

Retail associate

Recommend

CEO approval

Business Outlook

Pros

Will hire almost anyone, for better or worse. Offer generally available benefits. Training not required. Insight into company's actual workings and foot-in-the-door to retail. Easy to work a schedule and draw a paycheck without concern for advancement, longevity, or particular care for the work. Non-profit staus may encourage one to believe they are actually doing good.

Cons

Peter Principle in action. Work scheduling a mess. "Customer service" used as excuse for breaking their own policies to the detriment of employee morale and safety. Poor management goes unchecked. Revolving door of employees, due to hiring failures, disappointing working conditions, and indiscriminate firing of people. Poor pay. WASTE. Riding on the laurels of a non-profit status and history of a name. Sales promotions almost nil. Employees treated as invaluable and expendable. Could be a decent workplace if employees were much better trained and treated with value.

5.0

Oct 21, 2024

good

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

great job, nice management amazing system

Cons

no cons on this job

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Goodwill

Goodwill Retail Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The store's not open anymore so keep that in mind

Last resort employment

good

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