Goodwill Retail Support Associate reviews

3.6

73% would recommend to a friend

(412 total reviews)

Catherine Meloy

70% approve of CEO

48% positive business outlook

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 412 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

412 reviews
1.0
Jul 8, 2024
Recommend
CEO approval
Business Outlook

Pros

You get to meet new people, spread kindness and can brighten someone's day just by showing you care.

Cons

The corporate office as well as the management at the store doesn't care about their employees. All they care about is the money.

1.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

PTO balances rack up quickly. If you can manage to stay at the organization for long enough to qualify for tuition assistance, that's a good benefit.

Cons

(Keep in mind that these issues have either happened to me or I have directly witnessed them.) There is less and less accountability the further you go up the chain. Managers will yell at you and belittle you, and when you report them HR will say they can't do anything about it. Disability accommodations are not private, as managers will sometimes refuse to give you HR's information to contact them directly. While the hourly pay seems high, management will cut your hours to make it unlivable. Management will gossip about your confidential disability information to customers. Upper management enables toxic behavior and engages in catty, abusive tactics like shaming you over shared emails, yelling at you, gaslighting you (e.g. "that never happened, you're making it up, are you sure you didn't imagine that?" despite security footage showing that it indeed happened), and submitting false reports against you if they don't like you. If you report an abusive coworker to your manager, the manager will snitch on you to the coworker you reported. HR will wait a month or more to give you your PTO even if you decide to give 2 weeks notice upon quitting. Management will refuse your PTO requests even if you give adequate notice and a good reason. Management will approve your PTO requests, wait until after you take the day off, and then change the request to denied. Management will alter your hours to avoid giving you overtime. Management will create or neglect safety hazards (such as covering fire exits/extinguishers and first aid kits, leaving broken glass on the ground, etc) and blame it on you if trouble arises. You will be called in on your day off. Management will attempt to make you hate your coworkers. Management will neglect signs of heat stroke and accuse you of faking it when you pass out. If you complain about your job, your managers will shame you. Abuse is rewarded at Goodwill San Antonio.

Viewing 58 - 60 of 412 Reviews

Glassdoor has 9,744 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.