Is Goodwill a good company to work for as a Retail Support Associate?

Retail Support Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 412 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Support Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Support Associate interview questions at Goodwill .

Does Goodwill pay Retail Support Associate employees well?

Retail Support Associate professionals rate their compensation and benefits at Goodwill with 3.2 out of 5 stars based on 412 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Retail Support Associate salaries at Goodwill.

How happy are Retail Support Associate professionals working at Goodwill?

73% of Retail Support Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 29% in the past 12 months. Retail Support Associate professionals have also rated Goodwill with a 3.6 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 574 reviews)); "Great coworkers and a fun enviorment" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 197 reviews)); "They also were great for the employees" ((in 122 reviews)); "The work environment was good" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 278 reviews)); "Horrible upper management ie corporate ." ((in 194 reviews)); "No training provided for positions that should have training." ((in 98 reviews)); "Low salary and not good working" ((in 86 reviews))

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Goodwill

Goodwill Retail Support Associate reviews

3.6

73% would recommend to a friend

(412 total reviews)

Catherine Meloy

70% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Senior management

3.6

Work/Life balance

3.6

Career opportunities

3.2

Compensation and benefits

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 412 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

412 reviews

4.0

Jan 25, 2024

It was ok

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Flexible Hours Decent Pay Good People

Cons

No growth Poor Management Boring

3.0

Jan 24, 2024

Hard Work, Little Corporate Support

Retail merchandiser

Recommend

CEO approval

Business Outlook

Pros

Friendly People Team Atmosphere Store management fights for their employees

Cons

Large amount of mismanagement from District/Regional managers Little support from corporate when needed Store managers spread too thin to help where they're needed

1.0

Jan 10, 2024

Awful work professionalism, toxic atmosphere, and Management

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great customers Decent coworkers Full time employees get benefits

Cons

Management: had poor communication skills, like to power play and strong arm employees, didn't care about confidentiality among employees getting reprimanded, and showed favoritism. Hours: Can't work overtime, not flexible hours, say they'll work with your schedule as an full/ part time employee but don't Atmosphere: Toxic, manipulative, managers and CEO money hungry

Viewing 76 - 78 of 412 Reviews

Jobs at Goodwill

Retail Sales Associate

Retail Processing Associate

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Goodwill

Goodwill Retail Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was ok

Hard Work, Little Corporate Support

Awful work professionalism, toxic atmosphere, and Management

Jobs at Goodwill

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