Is Goodwill a good company to work for as a Retail Support Associate?

Retail Support Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 412 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Support Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Support Associate interview questions at Goodwill .

Does Goodwill pay Retail Support Associate employees well?

Retail Support Associate professionals rate their compensation and benefits at Goodwill with 3.2 out of 5 stars based on 412 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Retail Support Associate salaries at Goodwill.

How happy are Retail Support Associate professionals working at Goodwill?

73% of Retail Support Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 29% in the past 12 months. Retail Support Associate professionals have also rated Goodwill with a 3.6 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 119 reviews)); "work environment is good and" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 897 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 85 reviews))

Goodwill Retail Support Associate reviews

3.6

73% would recommend to a friend

(412 total reviews)

Catherine Meloy

70% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 412 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

412 reviews

3.0

Aug 29, 2023

Good Job, Less than desirable environment

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Consistent scheduling Easily schedule PTO Simple work tasks

Cons

Poor retention rates Unrealistic production expectations Lack of ability to move up

3.0

Aug 19, 2023

Decent

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Overall not a bad retail job, especially for people new to the job market. The interview was easy in my case (I was hired instantly). It's fun to sort through donations and find cool old stuff. Small locations are preferable. Make sure to visit the store beforehand to see what you're dealing with. People are animals and can destroy all progress you made on a clothing rack, bookshelf, homewares display. There's no on-site manager which is nice, but there always seems to be something they want you to do.

Cons

So many customers haggled us for lower prices on plenty of already fair deals. Lots of shoplifters and tag-switchers. Homeless people love goodwills so you have to deal with them a lot. We were constantly understaffed so me and a coworker were left managing all responsibilities on our own respectively. Management was flaky about hiring because they themselves had to deal with a bunch of other locations.

3.0

Aug 15, 2023

Don't

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

You get paid Hours are somewhat flexible

Cons

Management The mission is pretty much a lie

Viewing 88 - 90 of 412 Reviews

Jobs at Goodwill

Retail Sales Associate

Retail Processing Associate

Retail Sales Associate

View all Retail Support Associate Jobs

Goodwill

Goodwill Retail Support Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good Job, Less than desirable environment

Decent

Don't

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