Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 576 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 119 reviews)); "Good work environment to be a part of" ((in 110 reviews)); "flexible schedules are nice when they occur" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 872 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 263 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "Low salary and not good working" ((in 89 reviews)); "No training provided for positions that should have training." ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Jan 15, 2021

Salary employees paid for 40 hours but expected to work 50+ weekly

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

Keeping trash out of landfills like there slogan

Cons

Terrible to there staff, the customers, is not a non-profit like they claim

3.0

Jan 13, 2021

A Good Place to Start and a Good Place to Outgrow

Collectibles associate

Recommend

CEO approval

Business Outlook

Pros

Goodwill is a great place for a person to get back into the workforce. It is also a good place for people with language barriers to work. Goodwill is great about allowing for persons with limitations to have reasonable accommodations.

Cons

You may not expect much professionalism from coworkers even if management is involved in trying to correct bad behavior. I had a coworker physically run into me multiple times (which I am sure was deliberate), discuss my disabilities with other workers, and run through the store telling every person that she could that I had done something terrible to her while she pointed at me when, in fact, all I had done was request that she stay out of my space -- something she had already been warned about as would get into my workspace for no reason (except that she seemed to delight in making me uncomfortable) -- but nothing management did changed her behavior and they seemed to stop trying even though there were multiple problems between her and other workers, too.

5.0

Oct 7, 2020

Excellent Company

Store manager

Recommend

CEO approval

Business Outlook

Pros

I have been working at as a store mgr with Goodwill for almost a month. I have work in a manager roll for well over 6 yrs and I have to say this company offers peace of mind. You cant put a dollar amount on that. Great home/work life balance. And the work load I feel is fair and achievable compared other companies i have worked for that is if you are willing to put in the work. Yeah you may have to sacrifice working long hrs every once in a while but not often and the hours are worked benefit you over all if you are strategic and managing your time. I really am greatful I was able to start working for goodwill.

Cons

When i took this job i did take a significant pay cut, but to me it was worth it. Great upper management team from district directors to corporate.

Viewing 304 - 306 of 9,232 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR

Goodwill

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Ratings by category

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Salary employees paid for 40 hours but expected to work 50+ weekly

A Good Place to Start and a Good Place to Outgrow

Excellent Company

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